Policy
The Golden Gate Bridge, Highway and Transportation District (District) does not discriminate against individuals with disabilities in the provision of transportation services and is committed to ensuring that no person, solely by reason of his or her disability, is excluded from participation in, is denied benefits of, or is subjected to discrimination under any District programs or activities.
The District considers all requests for reasonable modifications of its policies, practices or procedures when necessary to avoid discrimination on the basis of disability. The District is not required to grant requests for reasonable modifications that would fundamentally alter the nature of District services, programs or activities; are not needed for access to District services, programs or activities; or present a direct threat of injury to other persons or property. Due to the fact-specific nature of requests, individual decisions and one-time modifications are not precedential. If a modification is determined later to be unnecessary for the requesting individual to use the requested transit service, a fundamental alteration, or unsafe for other person(s) or property, the District may discontinue or change the modification.
Procedure
Any person seeking a reasonable modification of District policies, practices or procedures, may complete a brief request form or call 511 or TTY 711 (say "Golden Gate Transit"). The form is available in PDF: Reasonable Modification Form or Reasonable Modificiation Form - español. The form may be submitted as follows:
- In person or by US mail:
Golden Gate Bridge, Highway and Transportation District
ADA Compliance and Program Manager
1011 Andersen Drive
San Rafael, CA 94901-5318
- By email: Send to contact@goldengate.org
- By fax: Send to 415-257-4516
The District will respond to your request within two (2) business days.
Requests for reasonable modifications are handled by the ADA Compliance and Program Manager, who can be reached as follows:
- By phone: 415-257-4416 or TTY 711
- By email: contact@goldengate.org
- By US mail:
Golden Gate Bridge, Highway and Transportation District
ADA Compliance and Program Manager
1011 Andersen Drive
San Rafael, CA 94901-5318
If an individual is unable to write because of a disability and needs assistance in completing any form, District staff will assist by scribing the complaint by phone. If requested by complainant, the District will provide a language or sign interpreter or other accessible format. Please contact our ADA Compliance and Program Manager at 415-257-4416 or jgaffney@goldengate.org to request assistance.