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Contact Us

Contact the Golden Gate Bridge

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  • Common Carrier/Shipping: 
    Golden Gate Bridge, Administration Building
    Golden Gate Bridge Toll Plaza,
    San Francisco, CA 94129-0601
     
  • Mailing Address:
    Golden Gate Bridge Highway and Transportation District
    P.O. Box 29000, Presidio Station,
    San Francisco, CA 94129-9000
     
  • Toll Payment Inquiries, Including FasTrak:
    By phone:     1-877-229-8655 or (outside the US) 415-486-8655
    By email: Visit the FasTrak Email Us page.
    FasTrak Contact Us & Hours 
    Fastrak handles all toll payments for the GGB.     Golden Gate Bridge toll payment options can be found in our Toll Payment Options section.
     
  • ​General Information:
    By Phone: Call 415-921-5858, M - F 8:30 a.m. to 4:30 p.m (except holidays)
    By Email: Send to bridgecomments@goldengate.org
    Email and phone are not monitored outside of business hours
     
  • ​Sergeant's Office:
    By Phone: 415.923.2230 or 415.923.2220 24 hours a day/ 7 days a week, including holidays. 
     

  • Public Records Act Requests:
    To submit a Public Records Act request, please email districtsecretary@goldengate.org for assistance.

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Contact Golden Gate Transit & Golden Gate Ferry

  • Online:
    Bus:  Bus Comment Form
    Ferry:  Ferry Comment Form

  • Mailing Address/Physical Location:
    Golden Gate Transit:
    1011 Andersen Drive
    San Rafael, CA 94901-5318     
    Golden Gate Ferry:
    101 E. Sir Francis Drake Blvd
    Larkspur, CA 94939-1803
     
  • Customer Service & Trip Planning:
    By Phone: Call 511 (toll-free) or 415-455-2000 outside the Bay Area. 711 (TDD) or California Relay. 
    In Person: Golden Gate Customer Service Center, San Rafael Transit Center, Platform D, 850 Tamalpais Ave, San Rafael, CA 94901.
    By Email: Send to contact@goldengate.org. Note: This email inbox is monitored during weekday business hours only
     
  • Lost and Found:

    For an item left or lost on a Golden Gate Transit bus or Golden Gate Ferry vessel, call 415-455-2000. Hours of operation are weekdays from 7:00 a.m. to 6:00 p.m. 

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    Our Customer Service Center hours of operation are weekdays from 7:00 a.m. to 6:00 p.m. We are closed weekends and the following holidays: New Year's, Presidents', Memorial, Independence, Labor, Thanksgiving, and Christmas days. 

    Permits

  • Bus Stop Closure Permits:
    If you are seeking to temporarily alter or close a Golden Gate Transit bus stop for construction or other activity, a minimum of 10 business days advanced notice is required. 
    Via Email: Send to GGT_Detour@goldengate.org.
    Note: This permit does not replace other permits required by the local jurisdiction affected by street closures or detours.
  • Expressive Activity Permits on the Golden Gate Bridge:
    Visit our Permits section for current guidelines.
     

  • Filming & Photography - Permits Required:
    An advance permit, with associated fees, is required for filming or photography for all commercial uses of recordings and images taken on the property of the Golden Gate Bridge, Highway and Transportation District. Visit our Permits section to see if you will require a permit. To apply for a permit, email filming@goldengate.org with as much detail as possible.
    Permits require a 30-day advance request.
     

    Other

  • Title VI Comments & Complaints: 
    Visit our Title VI Policy Statement page

  • Reasonable Modification Requests: 
    To request a modification to a District procedure, practice, or policy to accommodate a person with a disability, visit our Reasonable Modification page.

     
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