ADA Compliance
The Golden Gate Bridge, Highway and Transportation District (District) does not discriminate against individuals with disabilities in the provision of transportation services and is committed to ensuring that no person, solely by reason of his or her disability, is excluded from participation in, is denied benefits of, or is subjected to discrimination under any District programs or activities.
Any person who wishes to file a complaint regarding any action by the District believed to be prohibited by the Americans with Disabilities Act (ADA) regulations found at 49 CFR Parts 27, 37, 38, and 39, may file a written complaint with the Golden Gate Bridge Highway and Transportation District.
In accordance with 49 CFR 27.121 (b) the Golden Gate Bridge Highway and Transportation District keeps all complaints of noncompliance with the Americans with Disabilities Act (ADA) on file for one year and a record of all such complaints (in summary form) for five years.
The form is available in PDF: Civil Rights Complaint Form - Title VI and ADA or Civil Rights Complaint Form - Title VI and ADA (español). The form may be submitted as follows:
- In person or by US mail:
Golden Gate Bridge, Highway and Transportation District
ADA Compliance and Program Manager
1011 Andersen Drive
San Rafael, CA 94901-5318
- By email: Send to contact@goldengate.org
- By fax: Send to 415-257-4516
The District will respond to your request within two (2) business days.
Complaints are handled by the ADA Compliance and Program Manager, who can be reached as follows:
- By phone: 415-257-4416 or TTY 711
- By email: contact@goldengate.org
- By US mail:
Golden Gate Bridge, Highway and Transportation District
ADA Compliance and Program Manager
1011 Andersen Drive
San Rafael, CA 94901-5318
If the complainant is unable to write because of a disability and needs assistance in completing any form, District staff will assist by scribing the complaint by phone. If requested by complainant, the District will provide a language or sign interpreter or other accessible format. Please contact our ADA Compliance and Program Manager at 415-257-4416 or jgaffney@goldengate.org to request assistance.