Service Alerts!
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Customer Service

Customer Service & Trip Planning:
By Phone: Call 511 (toll-free) or 415-455-2000 outside the Bay Area. 711 (TDD) or California Relay. 
In Person: Golden Gate Customer Service Center, San Rafael Transit Center, Platform D, 850 Tamalpais Ave, San Rafael, CA 94901.
By Email: Send to contact@goldengate.orgNote: This email inbox is monitored during weekday business hours only.  

  • Assistance is available in over 150 languages.
  • Hours of operation are 7:00 am to 6:00 pm., Monday - Friday; closed on weekends. 

Lost and Found:
For an item left or lost on a Golden Gate Transit bus or Golden Gate Ferry vessel, call 415-455-2000. Hours of operation are weekdays from 7:00 am to 6:00 pm.

Holiday Hours:
View our holiday calendar here >

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