Customer Service & Trip Planning:
By Phone: Call 511 (toll-free) or 415-455-2000 outside the Bay Area. 711 (TDD) or California Relay.
In Person: Golden Gate Customer Service Center, San Rafael Transit Center, Platform D, 850 Tamalpais Ave, San Rafael, CA 94901.
By Email: Send to firstname.lastname@example.org. Note: This email inbox is monitored during weekday business hours only.
- Assistance is available in over 150 languages.
- Hours of operation are 7:00 am to 6:00 pm., Monday - Friday; closed on weekends.
Lost and Found:
For an item left or lost on a Golden Gate Transit bus or Golden Gate Ferry vessel, call 415-455-2000. Hours of operation are weekdays from 7:00 am to 6:00 pm.
View our holiday calendar here >