We recently became aware of a FasTrak tolling system issue wherein a small number of customers in two-axle vehicles (e.g. a car or pickup truck) were overcharged at the multi-axle toll rate (e.g. a car towing a trailer or a semi-trailer truck). We are working diligently to identify the affected transactions and will be refunding all customers with overcharged tolls due to this issue. This problem represents less than one percent of all transactions over the past few months.
Customers with incorrect toll charges should expect to see a refund for the difference in tolls within 4-6 weeks. FasTrak customers affected by this issue will automatically receive a refund credit to their account. Customers who already paid their overcharged toll via invoice will receive a refund in their original form of payment, either by credit card or through the mail. FasTrak accounts and credit card overpayments should be reversed quickly, while mailing out checks to customers who paid by check will take a little longer.
Please note that FasTrak customer service is experiencing higher than usual call volumes and may be slow to respond. We suggest contacting FasTrak only if you do not see your refund arrive within 4-6 weeks.
We sincerely apologize for the inconvenience.