FAQs

If you crossed the Golden Gate Bridge in the southbound direction and took no action to pay the toll (either by opening a FasTrak Account, opening a License Plate Account, or making a One-Time Payment), a Toll Invoice was generated and mailed to the registered owner of the vehicle, based on the license plate of that vehicle. The invoice amount due is for the amount of the toll only; fees and penalties are assessed if an invoice or any portion of an amount due goes unpaid.

To avoid the inconvenience and hassle of receiving and paying a Golden Gate Bridge Toll Invoice, take action now and do one of the following:

• Open a FasTrak Account online now using a credit card.
• Open a License Plate Account online now using a credit card. 
• Make a One-Time Payment online now using a credit card.
• Visit a Cash Payment Location and be sure to have your license plate number handy.  

Toll Invoices are generated and mailed to motorists who take no action to pay their Golden Gate Bridge toll (either by opening a FasTrak Account, opening a License Plate Account, or making a One-Time Payment). 

The first Toll Invoice is mailed about a week after crossing the Golden Gate Bridge for California plates (longer for some out-of-state plates). Thereafter, invoices are mailed on a 30-day cycle if the customer crosses the Golden Gate Bridge again in the same vehicle.

Yes. A Toll Invoice will be mailed to the registered owner of the vehicle, whether or not the vehicle is registered in California or not. This Toll Invoice must be paid within 21 days after being generated. If a visitor won’t be home within 21 days of crossing the Bridge heading southbound into San Francisco), it is recommended that they make a One-Time Payment within 30 days before or within 48 hours after crossing the Golden Gate Bridge. Use links at left to learn more. 

An unpaid Toll Invoice or any unpaid portion of a Toll Invoice will result in a Toll Violation notice which attaches a $25 penalty for each toll transaction associated with the unpaid invoice.

If the first violation notice goes unpaid, a second violation notice will be issued, with increased penalties. If this second notice goes unpaid, the amount due is referred the California Department of Motor Vehicles which will withhold your vehicle registration until the penalties are paid. For out-of-state vehicles, the matter is referred to a collections agency. 

If you have a FasTrak Account or License Plate Account in good standing and still received a Golden Gate Bridge Toll Invoice, the license plate number shown on the invoice likely has not yet been added to your account.

You can manage your account online at www.bayareafastrak.org or by calling toll free 1-877-229-8655 or 415-486-8655 outside the US. 

If you were sent a Toll Invoice for a vehicle that does not belong to you, please complete the toll dispute information on the reverse side of the invoice and return it to the Bay Area FasTrak Customer Service Center in the envelope provided, by the due date indicated.

To contest or request a review of your toll violation(s), please contact the FasTrak Customer Service Center via the website, by phone, fax, mail or in person (see below).  You may be eligible for a reduction/waiver on your penalties, depending on your situation.

You may contact FasTrak Customer service for any of the following:

• To contest a toll notice that includes violation penalties.
• To contest toll violation penalties on your FastTrak account.
• To request administrative review of a previous toll penalty decision.

FasTrak contact information:

1. Go online: www.bayareafastrak.org
2. By phone: Toll-free 1-877-229-8655 or 415-486-8655 outside the USA.
3. By Fax: 415-974-6356
4. Stop by in person: Bay Area FasTrak Customer Service Center (375 Beale Street, San Francisco).