Title VI Policy Statement
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The Golden Gate Bridge, Highway and Transportation District (“District”) grants all citizens equal access to its transportation services along the U.S. 101 Golden Gate Corridor. The District is committed to a policy of nondiscrimination in the conduct of its business, including its responsibilities under Title VI of the Civil Rights Act of 1964 (42 U.S.C. § 2000d) which provides that no person shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit services delivery.
Title VI Complaint Procedures
If you believe that you have received discriminatory treatment based on race, color or national origin with regard to transit services delivery, you have the right to file a Title VI complaint with the District’s Equal Employment Opportunity Office (EEO). Federal and State laws require complaints to be filed within one-hundred eighty (180) calendar days of the last alleged incident. You may download a complaint form by clicking here or by visiting www.goldengate.org. You may also call 511 and say “Golden Gate Transit” to reach the Customer Relations department and request that a Title VI Complaint Form be mailed to you. You may also submit a written statement that contains all of the information listed below. If you are unable to write a complaint or need assistance submitting a complaint, please call 511 and say “Golden Gate Transit” for assistance. Complaints may be mailed, faxed, personally delivered or emailed to:
Golden Gate Bridge District EEO Office
Attention: Title VI Complaints
1011 Andersen Drive
San Rafael, CA 94901-5318
Phone: 511 (say “Golden Gate Transit”)
Fax: (415) 257-5555
Email: eeo@goldengate.org
All complaints should include the following information:
- Complainant’s name, address and contact number.
- The basis of the complaint (e.g. race, color or national origin).
- The date(s) on which the alleged discriminatory event occurred.
- The nature of the incident that led the complainant to believe discrimination was a factor.
- Names, addresses and contact numbers of persons who may have knowledge of the event.
- Other agencies or courts where complaint may have been filed and a contact name.
Complaints may also be filed with the Federal Transit Administration’s Office of Civil Rights:
FTA Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor–TCR
1200 New Jersey Ave. SE
Washington, DC 20590
Telephone: 816-329-3770
www.fta.dot.gov
Investigation Procedures:
The District EEO Officer will review and investigate all Title VI complaints. Reasonable measures will be undertaken to preserve any information that is confidential. The investigation may include a review of all relevant documents, practices and procedures as well as discussion(s) of the complaint with all affected parties to determine the nature of the problem. The investigation will be conducted and generally completed within sixty (60) days of receipt of a formal complaint.
Based upon the information received, an investigation report will be written by the District EEO Officer for submittal to the Deputy General Manager of Administration and Development, who has senior executive oversight for all EEO related matters. The complainant will receive a letter stating the final decision by the end of the investigation. If no violation is found and the complainant wishes to appeal the decision, he or she may appeal directly to the United States Department of Transportation, the Equal Employment Opportunity Commission or the California Department of Fair Employment and Housing, as appropriate.
The District EEO Officer shall maintain a log of Title VI complaints received which shall include the date the complaint was filed, a summary of the allegations, the status of the complaint and actions taken by the District in response to the complaint.
If requested, documents describing the District’s Title VI Policy Statement and Complaint Procedures can be translated into languages other than English by calling 511 (say “Golden Gate Transit”) for assistance.