Customer Relations Assistant
Application Deadline: May 23, 2021
Under the direct supervision of the Customer Relations Supervisor, this position is responsible for Customer Service activities supporting all District transportation services including Bridge, Bus and Ferry Services and contract agency(ies). The Customer Relations Assistant provides the public with information concerning Golden Gate Bridge, Bus and Ferry systems both over the phone and in person; conducts complaint tracking, investigates, reviews, and resolves complaints. Responsibilities include regular contact with patrons, operating personnel and all levels of District staff to promote and maintain both internal and external customer service. The work is performed in a busy office environment, which requires multi-tasking and prioritizing. Individuals in this position represent the District as required in the field including transit fairs.